davero dialog GmbH


    • Company type:
      • Service Provider
    • Year founded:
    • 1989
    • Employees (at the site):
    • 580
    • Turnover range:
    • 5m - <10m EUR
    • Products/services:
    • Hotline/service telephone; Order acceptance; Active sales by telephone; Help desk; Capacity-dependent outsourcing; Complaint management; Response handling; Qualification of addresses; Acquisition of new customers; Date agreement; Activation of ancient customers; Complete Outsourcing; Time-dependent outsourcing; Front office outsourcing; Job oriented outsourcing, Customer Relationship Managmenet, Loyality Marketing

    • Core competencies:
    • defacto call center GmbH specializes in service center and call center services. State of the art technical equipment, careful selection of personnel and optimal processes have made defacto the german quality leader for complex call center projects. defacto performs all call center tasks such as inbound/outbound calls and email manaement in 12 languages as well as advisory services during the set-up of your call-center

    • Language skills:
    • English
    • Key Tech / section:
      • Call and Communication Centers: Acquisition of customers
      • Call and Communication Centers: Complaint management
      • Call and Communication Centers: Date agreement
      • Call and Communication Centers: Hotline and service telephone, help desk
      • Call and Communication Centers: Outsourcing
      • Call and Communication Centers: Sales by telephone
      • Call and Communication Centers: Verification of addresses
    • Industries NACE:
      • 73: Advertising and market research
      • 73.2: Market research and public opinion polling
      • 73.20: Market research and public opinion polling
      • 82: Office administrative, office support and other business support activities
      • 82.2: Activities of call centres
      • 82.20: Activities of call centres
    • Certification:
    • not available

    • Sales markets - target industries:
    • Telekommunikation; Finanzdienstleister; Gesundheitsmarkt; Government; Energieversorger; IT; (Versand)Handel;
    • Sales markets - target countries:
      • Germany
      • Turkey
    • Cooperation offers:
    • not available
    • Contact person:
    • Jutta Birzer (Mrs.)
      - Management

      Ingrid Focsa (Mrs.)
      - Sales / marketing

      Gerald Schreiber (Mr.)
      - Management