ASC Technologies AG

Company

    • Company type:
      • Manufacturer
      • Research & Development
      • Service Provider
    • Year founded:
    • 1964
    • Employees (at the site):
    • 140
    • Turnover range:
    • not available
    • Products/services:
    • Digital speech recording, digital speech recording and reproduction; Software for quality monitoring and quality control
      Voice recording; Communications recording; Threat call recording; Browser-based search and replay; Quality monitoring; VoIP Recording; Software for agent evaluation; Evaluation of customer communication; Record and analyze communications; Liability Recording; Voice over IP Recording; Internet Telephony; Speech Analysis; Performance Improvement; Call Center Equipment; Contact Center Equipment;
      Business Process Optimization

    • Core competencies:
    • ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
      ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s clients are always one step ahead of the competition.

    • Language skills:
    • English
      French
      German
      Japanese
      Polish
      Portuguese
      Russian
    • Key Tech / section:
      • Call and Communication Centers: Information systems for Call und Communication Centers
      • Cultural and Creative Industries: Software and games
      • Electrical Engineering & Electronics: Communication technology
      • Information Technology: Communication software
      • Information Technology: Fixed line communication systems
      • Information Technology: Signaling equipment, security and monitoring systems
      • Information Technology: Technical services for information and communication technology
    • Industries NACE:
      • 26: Manufacture of computer, electronic and optical products
      • 26.3: Manufacture of communication equipment
      • 26.30: Manufacture of communication equipment
      • 61: Telecommunications
      • 61.2: Wireless telecommunications activities
      • 61.20: Wireless telecommunications activities
    • Certification:
    • ISO 9001, ISO 14001

    • Sales markets - target industries:
    • Call Center; Finanzdienstleister; Organe der öffentlichen Sicherheit, Feuerwehr, Polizei, Luftverkehrskontrolle
    • Sales markets - target countries:
      • China
      • France
      • Germany
      • Italy
      • Japan
      • Singapore
      • Switzerland
      • United Kingdom
      • United States
    • Cooperation offers:
    • not available
    • Contact person:
    • Dr. Frank Schaffrath (Mr.)
      - Management

      Marco Müller (Mr.)
      - Management

      Patrick Salg (Mr.)
      - Sales / marketing

      Katrin Henkel (Mrs.)
      - Cooperation